Welcome!

Welcome to the Products Documentation Team Blog! We are very excited for the opportunity to connect with you in this new way. After all, everything we do is about you!

Our Documentation team is part of the Product Development department at Blackbaud and we create user assistance content. For example, have you referred to a help file in one of our products or read a user guide from our website? Well, that’s our team’s primary output but certainly not all encompassing of everything we develop. In general terms, we create the help that assists you in using your software. As software and technology change, so does our team. We are constantly learning and trying new ways to help you.

In this blog we hope to share with you content we’ve created, topics in technical communication, and more of the behind the scenes of being a technical communicator in the ever evolving world of software documentation.

So who are we exactly? Well we’re 11 technical writers and one manager. We’re located in three different parts of the country. The majority of us work out of our Charleston office but we have two remote writers, one in Cleveland, OH and one in Williamsburg, VA. We came to our current positions from a variety of backgrounds. Over the coming months, we’ll try to introduce ourselves individually so you can get to know us and why we’re so passionate about software technical communication and how that helps you get your job done better. And hopefully in the process, we can get to know each other a little better. We definitely look forward to hearing from you!