Chatterbox : social media

Geek Speak: Do you have a voice?

Steve Pham — Thu, 13 Aug 2009 12:17:00 GMT

Google Voice that is... but wait, what is Google Voice?

Google Voice is an internet based call forwarding service, FREE of charge unless placing international calls. It's currently released by invite only but it's pretty easy to get an invite. Just ask me how if you're interested. Now, I am sure your thinking "Whoopty Doo", what can it do for me? Well, here is what it did for me.

It gave me a local number (you can choose any number you want, from anywhere in the US). This helped a lot. I moved to Charleston not too long ago from another state and do not have a house line. Now I won't get a confused look when I give people my phone number.
It also seconds as a business line. I can make outward calls using the Google Voice number.
Another awesome feature from Google Voice is the option to screen all calls before answering. By screening, I do not mean caller-ID. I mean Google Voice informs you of who is on the other line and blocked numbers will not go through unless they announce themselves. No more random phone calls you send straight to voicemail.
Google voice also has phone management, which is similar to email management. If you are familiar with Gmail, then you will be familiar with Google Voice. You can manage all calls, voicemails, text messages, and contacts using Google Voice.
You also have a block list. You can block any calls from annoying telemarketers, relatives, exes, etc.
Oh yea, did I mention it transcribes your voicemails for you? Well it can! You can get an email, text, or both of your voicemail. No more "wait, what number did they say?" or "what do they want?"
A feature I haven't used yet but can see myself using in the future is the ability to add multiple lines to the Google Voice number. So instead of just forwarding it to my mobile, I can forward the number to my house, work, another sibiling (in the case it's your parents), and more.

As you can see, I've discovered a lot of great features and I just started using it on Tuesday. And knowing Google, I'm sure they will continue to develop it. One key note... Google is very smart about adding a revenue model into the majority, if not all, of their products. Make sure to pick a number that you like or otherwise it will cost you $10 to get a new number.

Don't forget to comment and let us know how you use Google Voice and what benefits or flaws you see. My one wish right now? I wish they would let you have more than one number.

Managing an Online Reputation

Lindsey Robbins — Thu, 30 Jul 2009 19:43:00 GMT

A while back, Steve and I wrote a blog post about brand reputation and how to discover what people are saying about you. Therefore, I was excited today to read an excellent article from the New York Times on the same subject (http://www.nytimes.com/2009/07/30/business/smallbusiness/30reputation.html?_r=1). Check out the article for even more thoughts about how you manage the task of your brand reputation with social media tools. While the article is meant to help small businesses, many nonprofits are in the same position. How do you handle this important, yet growing responsibility? Hopefully, with more awareness more great articles like this can provide resources and ideas for getting started.

An Intro to Social Media

Lindsey Robbins — Tue, 19 May 2009 14:52:00 GMT

We talk about social media, just a little bit , on our Blackbaud blogs. But maybe you're wondering why you should care or you know what it is but need to know more. Where do you go to find more information? I had a friend/professional peer ask me that very question this morning. Where do you begin? Specifically she wanted to know..."if I'm looking for basic, very basic information on social media do you know of any good sites to start with?"

Here's how I responded:

Hmmm... I'm not really sure. Most of social media education is just immersing yourself in the different types of social media/networking websites. I would recommend dabbling on different websites like - Facebook, Twitter, Flickr, YouTube, Delicious, StumbeUpon, feed aggregators like Google Reader, Plaxo, a wiki site like one from Wetpaint, Hulu, Flixster, Last.fm, LinkedIn, and Digg. To learn social media is to observe how different mediums online encourage community participation. How does bringing the community into the content development process change websites, media, etc? And honestly, the best sites for reading about emerging social media right now are blogs.
Here's a couple good ones to get started with -
Chris Brogan http://www.chrisbrogan.com/ (you can spend a long time on his site, he's a prolific blogger)
Beth Kanter (she does social media for nonprofits) http://beth.typepad.com/beths_blog/

And like I told my friend, I hope this helps! Good luck getting started and like my friend, feel free to ask questions (of me) and of those you find to observe on social media websites. I find immersion in the practice of social media the best way to learn!

Social Media and Privacy Settings

Lindsey Robbins — Fri, 15 May 2009 13:04:00 GMT

Lately, when something hasn’t been working, in between projects, or waiting for edits, I decided to try a little experiment. I wanted to see what would happen if I played with my privacy settings on some social media sites like myspace, facebook, flickr, and more. While it did make me uncomfortable because it is after all, my privacy, I wondered if the value of transparency outweighed my need to protect my own information. Which, if you think about it, is rather silly because anything you put online has no real privacy - it’s online! If you don't want something to be shared (or misused), don't use the internet! I'm one of those believers that anything can be hacked.

What does this mean for your information? Your profiles? Your social media efforts? Your organization's information?

I can't give you the answer, I can only help you question yourself and figure out the answer on your own. Because after all, the more we learn about the terms of agreement of social media websites, the better educated you are to know what you should and shouldn’t share online. When does your content suddenly become not yours? And, when does your privacy cease to be private?

What did I learn from my privacy experiment?

I had one random person contact me based on making my profile more available... Hmmm my content must not be that appealing. Lesson Learned - Transparency doesn't mean people will flock to you.
Instead, it just meant I had no clue who was seeing my information. They didn't have to ask permission first. Lesson Learned – Unless you have an analytics tool like Google Analytics, open content doesn’t yield you much insight into your users.
If you have too tight rules around privacy, it will be hard for people to find you. Lesson Learned – Make it easy for people to find and connect with you. Once they do, you can work on making the connections more meaningful.
There are so many settings you have control over on social media sites like Facebook. Lesson Learned – Take some time to browse through the settings, read the help information available, and play with what settings work for your organization. I found it’s nice to have different privacy settings on different sites depending on the content available. On a site like Facebook where I connect with family and friends in addition to my professional work, it’s nice to have more privacy.

Maybe my overall lesson learned however is that it’s easy to set custom privacy settings. However, the unsettling part is deciding what content to share and what settings work best. Never put content online you wouldn’t want the whole world to see even if it’s “private.”

Geek Speak: Twitter Tools to Twind Tweeps to Twollow

Steve Pham — Thu, 23 Apr 2009 19:57:00 GMT

Try to say that title one time fast (yeah, don't even bother with three times fast)! Phew!

Why the alliteration? Well I recently signed up for Twitter a few months ago to see what it was all about, and it wasn’t until I understood the power of it that I began to really dive in. After a month or so, I began to get frustrated because I wanted to find people to follow, but not just anyone. I wanted to follow those who had something to say or those who I could potentially build a professional relationship. So naturally I turned to Google to solve my conundrum. My results? Well, that's what I'm hoping to share here in this blog post. Here's a list of tools that helped me.

Twitter Search – I used Twitter Search to see if anyone I knew was on Twitter. You can also use it to find a conversation about a particular topic. Great to use when you're just getting started.
Twellow – Twellow is definitely not the prettiest tool to use, but it contains a massive database of users that you can search by location or category. Great tool, just a bit clunky.
LocalTweeps – Local Tweeps is fairly new. However, the database is growing and the main focus of this is to find Tweeps (Twitter people) that are in the same locale as you. I found quite a few people to follow using this tool.
WhoShouldIFollow – Who Should Follow is an interesting site, you enter your Twitter name and it finds users that match what you have tweeted, your bio, and who you are already following. This tool didn't help me as much because lately my focus has been finding people in my locale because I just moved to the area.
TwitterLocal – Twitter Local is an Adobe Air application that is great. Basically you follow conversations that happen in specific areas - based on city, zip code, state, etc. It's great to see what is going on locally and to see who the big players are in the area.

Each of these tools helped me find more people to follow.

Other Helpful Hints -
It's also a good idea to see who the people you are following, who they themselves are following. Typically they are interested in the same people, so it's always good to check that out. Also, one of my favorite things to do is to check out the twitter user's ration. What's the ratio of who they follow to how many people follow them. I like to make sure its kind of close, however, if you are following a celebrity or a group or company, you cannot expect the ratio to be close. In addition, I also tend not to follow people without avatars, or a few quality updates. I do a quick twitter history check to verify quality and not just quantity. Sometimes those with quantity lack conciseness and worthwhile tweets.

These are just a few things to look out for when you are looking for more people to follow. Hope this helps and happy tweeting.

Feel Free to follow me @Phamtastik and Lindsey @lindseyrobbins

Little Tricks for Big Help!

Lindsey Robbins — Wed, 25 Mar 2009 20:11:00 GMT

Once and a while I find a cool, small detail about a tool or website that makes a huge difference to me – so much so, I feel the need to share. I especially appreciate them when they save me steps and time! Here are eight to get you started...

1. Merge Contacts in Gmail.
Gmail made me happy in early February when they announced several changes to Gmail contacts. This little tip will help you if you use Gmail for professional or personal reasons. When I discovered this new feature, I was relieved! I can recall too many experiences trying to update contacts who appear more than once in my Contacts list. I wanted to combine them and had a frustrating time with copy/paste because it would say a contact already existed with that information. Now, you can just select as many contacts as you want and click Merge these [ ] contacts in the far right pane. Sweet!

2. Multiple Attachment Selection in Gmail.
The other small feature from Gmail making me happy now is the ability to select multiple items for upload to an email in Gmail. Instead of painfully adding an attachment one at a time to the email form, you can now select multiple and watch them upload with progress bars.

3. TripIt Application for LinkedIn.
A professional colleague sent me a request for TripIt. Not only did I discover a fun site for tracking travel but I also discovered it integrated well as an application on LinkedIn. I love how it can update your network updates so people know when you are traveling for business. Could be an especially helpful tool for meeting up with colleagues you are “linked” to but hardly ever see!

4. Subscribe to Facebook Status Updates in a Feed Aggregator.
I don’t ever feel like I can keep up with my Facebook friends status updates. They just happen too quickly in real time. Then, one day I discovered you can actually subscribe to a feed of your friends’ status updates. On the top menu bar, click Friends. In the far left column, under Subscribe, click Friends’ Status Feed. This will give you the feed address to plug into your favorite blog aggregator or you can add to Google Reader like I do. Now, when I have time I can scroll through updates quickly and respond to the ones I feel worthy. This is especially helpful to fast readers who’d rather scroll quickly and spend more time writing goofy messages on friends’ walls or getting back to my “real” work.

**Additional suggestion** Subscribe to your LinkedIn Network Updates in your feed aggregator as well.

5. Blackberry CallsBlocker Application.
A great app for you crackberry addicts. You can now block unwanted calls on your phone using CallsBlocker. I haven’t tried this one out yet but it came highly recommended from Geek Speak Steve. Seems like I might have some R&D (research & development) in my near future.

6. Use Picnik to Edit Photos Online.
Picnik is a great site I recommend in my sidebar sites section. It's an online picture editing application. I love it because it gives me enough editing options for free without having to buy an expensive application with too many options. Now, the site is even more improved. You can open and save your photos from Flickr, Facebook, Myspace, Photobucket, Picasa, Webs, and Webshots, all within Picnik.

7. Check Your @Replies on Twitter.
Some people you aren’t following reply to your tweets. You might not be ready to follow them just yet but it’s important to regularly check your replies to make sure you don’t forget to respond. It’s a newer feature on Twitter but one that’s been on my Blackberry Twitter app for some time now.

8. Googlify Your Smart Phone!
Have a new smart phone? Or just have a smart phone that you never added all the awesome Google applications? (Because we all know Google makes some amazing free tools to make our lives easier!) Best place to start for adding Google applications is a website by Google (Google Mobile) that helps you find and download all the available applications for your phone. For example, my super awesome pink blackberry can download the Google Mobile App, Search, Maps, Gmail, Sync, Reader, Calendar, and more!

Hope you have fun with these tips and find that can help at least a little!

What are people saying about you?

Steve Pham — Wed, 04 Mar 2009 20:31:00 GMT

Your brand reputation (either personal or professional) is an important aspect of your business. Being "in the know" about what people are saying about your brand is important. Unfortunately, branding is not like the world of glitz and glamour where any publicity is good publicity.

For instance, you may be one of the top players in professional baseball, a role model for kids, and yet admit to taking steroids to gain a professional advantage. While when Alex Rodriguez took the drugs, they were not banned by Major League Baseball, he still tarnished his reputation and that of the sport. It's the same for organizations. If you are a financial institution and you require assistance to maintain your ability to do business, it does not project stability. You may scare your current and potential customers away. General Motors is the same. People are concerned about buying cars from a brand that may no longer exist in a few years. Branding is sensitive to public opinion. These examples show how your brand can be severely damaged or even ruined.

In the always competitive market of business, you may want to know what your competitors are doing. You may want to know what people have to say about your products and services. You may want to find out how you can improve. Or, you may just want the opportunity to reach out to your customers.

Enter Google Alerts! Google Alerts is a great tool that will send you an alert (you set up) whenever any of your search criteria is mentioned on the Internet. Pretty simple right? By being constantly vigilant about what is being said, you can stay current with damage control, be aware of what people like and dislike, improve your products, or maintain a close watch on your competitors. You can set up alerts for anything your heart desires including watching the news for when the iPhone goes open source (I can dream!).

Twitter is another great resource for monitoring your brand. With nearly six million unique visitors a month (according to compete.com), you can assume the number of active users is massive. Those active users represent current customers or potential customers. They also represent a powerful social network who can spread information instantly to a domino network. Reach out to them and be aware. Practice listening and responding to feedback even when it's bad. Acknowledge potential for improvement if needed. You don't have to be perfect, just transparent, honest, and willing to improve. Besides developing a network of followers, you can search Twitter for key information. As well, Monitter is a great site for seeing real time tweets of your key words. Enter in up to three key words on the page and see a live stream of what people are saying. A great resource if you want live feedback.

With Google Alerts and Twitter, why waste time crawling the web to see what people have to say. Instead, spend the time wisely listening and then use it to improve your brand, your products, and your services. Afterwards, you can reap in the praise and rewards. When that happens, you can come back and thank me.

Co-Authored By: Lindsey Robbins

Discovering Xobni

Lindsey Robbins — Tue, 24 Feb 2009 19:07:00 GMT

Yeah! It’s fun to have co-workers just randomly mention a cool tool in a meeting and then off you go on a learning adventure. Thanks to Georgeanne, I was recently introduced to Xobni (inbox backwards).

http://www.xobni.com/

Xobni (pronounced Zob nee) is a plug-in for Microsoft Outlook. So far it’s been giving me cool email analytics about different people who email me frequently (for example, my manager is ranked #1 for emails). It can also show me recent conversations and files exchanged with that person as well as who is in their network. I really like the recent conversations section because when you select a conversation, it shows you the emails in threaded view (like Gmail). This helps save you time searching for your communication history! Also, it has an email search tool. Haven’t had a reason to search my email yet, but when I do, I’ll be interested in seeing how well it works.

Also, Xobni has integration features for Facebook and LinkedIn. I still have more to learn about what I can do with this tool but I wanted to get the word out so you could start optimizing your inbox as well (if you feel so inclined).

The Nonprofit Technology Community

Lindsey Robbins — Mon, 02 Feb 2009 18:12:00 GMT

Wow, for a geek, I'm sitting here even more geeked up (especially for a Monday). I recently found out this blog is included on the Nonprofit Technology website as a blog source.

Nonprofittech.com is a website that was started by Beth Kanter as a way to bring together bloggers and others to create a content community. This community makes it easier to find and organize good content around use of technology by nonprofits. Tony Karrer, CEO of Techempower coordinates new content and works with Beth to moderate the site.

So yeah, I'm feeling pretty great that not only do I have a forum through Blackbaud to help out nonprofits with technology *stuff* but now a wider audience can read my blogs. No pressure eh? I'm more into the idea that we can lean on each other as we learn, explore, and hopefully master how to use social media and technology to our advantage. After all, when you want to help people like those in the nonprofit community do, you can use all the help you can with or without hard economic times.

Thanks to Beth and Tony for creating such a great resource. I know I'm going to look forward to all the learning opportunities.

How do you coordinate your profiles?

Lindsey Robbins — Mon, 02 Feb 2009 17:46:00 GMT

Sometimes when you experiment with social media and learn (like I do), you amass a ton of online profiles. For example, recently I remembered I had a yahoo profile and email address. Wow, wonder how long it’s been since I last checked that email?! I updated my profile and then my address book in yahoo with my gmail account - that seemed pretty easy. But it got me thinking, how do we keep up with all the profiles and sites we create online?

Sure, it’s pretty great we can create so many profiles and online presences especially when you need to be as creative as possible to reach and connect with your audience and peers, but still? When does it all become a little too confusing? After all, having so many profiles and presences can make updating information tedious and time-consuming if you do happen to change something about your life.

This is one post where I don’t really have an answer or suggestion for you, just a recommendation that you develop a strategy. I haven’t figured mine out yet, but I know it must be done because I’m floating all over the interwebs. I used to think it was cool to Google myself, now when I do it, I think about all the work it takes to maintain. But then again, I smile because it also means I’ve spent some good time researching and learning cool things about social media, technology, and the internet.
Okay, so now I just need to find some time to develop a strategy to tackle the online profiles. Do I sound like a Dilbert comic strip or what?

Co-Authoring in Microsoft SharePoint

Lindsey Robbins — Thu, 15 Jan 2009 20:55:00 GMT

Authoring in SharePoint – a world unto its own for those of you brave enough to venture into adding web parts, setting up sites and workspaces, and playing around with site settings. I find it’s often more like a treasure hunt than a systematic process. I’m not entirely complaining; I have had the opportunity to keep some skills fresh including the creation of a wiki for my team’s internal documentation.

However, I’ve been thinking recently about SharePoint and the concept of community or team authoring. I find if you’re tasked with authoring a SharePoint site, at minimum get regular feedback and at best get a couple of co-authors. Why?

Well as an example, another fun role I have at Blackbaud is on a voluntary team of employees who promote philanthropy and volunteerism within the organization. Participating on Team Blackbaud – Charleston is rewarding in so many ways but especially within context of our corporate value that Service to Others Makes the World a Better Place.

One of my fun tasks for Team Blackbaud – Charleston has been to update our SharePoint website. We encourage opportunities to volunteer, recognize employees’ philanthropic achievements, and promote our philanthropic quarterly initiatives. We need to educate, advertise, and encourage participation. But, for a while I was the only one working on the page. I’m not saying I’m terrible at SharePoint web design but I did learn that if you only have one perspective (and limited time to devote to the site) you can quickly find yourself on a sinking ship. We started off small and received input. However, with every quarter we kept adding content to our page. A year later and we suddenly had this lightbulb moment where we realized the page wasn’t working for us. It wasn’t achieving the desired result.

How to clean up an out of control page?

#1 – Get a couple people to thoroughly evaluate the website including an evaluation of what the desired result would be. If you have some subject matter experts in design, by all means solicit their help.

#2 – Find Help! We decided to change this position on Team Blackbaud – Charleston this year from one person to two. And instead of being the main contributer, I’m stepping back to a more supportive role. If you work on something too long, you can easily lose that fresh perspective.

#3 – Don’t let a page sit static for too long, keep the feedback ongoing and the content engaging.

#4 – If all else above fails, just delete everything and start from scratch. Seems drastic but if your site isn’t being used because it’s so unfriendly, then what do you really have to lose?

If we have some success re-inventing our site, I’ll be sure to share our results with you.

In the meantime, remember that your time and skills can be just as valuable to a nonprofit as your wallet!

Can you Digg It?

Lindsey Robbins — Wed, 26 Nov 2008 18:35:00 GMT

I confess. I don’t Digg and I have no idea what to use it for. In fact, just the other day I submitted my first article. And it doesn’t even really count since it’s one of my own blog posts. I just wanted to test the process. Sadly, as of today, 6 days after posting, I still only have 1 digg (my own). I’m sure it’s because it was my own content and I have no idea what I’m doing. However, I wanted to see if I could make sense out of this tool everyone else seems to be using but me. Maybe I’m not really at the cool kids lunch table?...

In case you need an intro to Digg like I do, here’s an overview of the website:

Digg is a place for people to share with others their favorite content they find anywhere on the internet.
Once you post, others vote on your submissions. The more diggs, the better.
People, collectively, determine the value of content.
Most content people submit are news articles, videos, and images.
If your content really rocks - people will submit your content, you’ll get digg’d a lot, and then you’ll get published on their front page. And published on the front page means you are really awesome and will get a lot more publicity.
They make it pretty easy to comment and share the stuff you find on Digg.
And, you can even make friends because you might trust their opinion on good or bad content and want to follow what they digg. And if not, you can always digg for content by topic category (technology, science, gaming, entertainment, etc).

So what do you think? Should I Digg it and how should I use this site?

Supporting Your Causes in Facebook

Lindsey Robbins — Fri, 14 Nov 2008 19:58:00 GMT

I noticed this week that Causes in Facebook seem to have improved their ease of recruiting. I was recruited to a couple of my favorite local nonprofits and in return could invite others all without much effort. The other nice part about Causes in Facebook? Once you invite someone and they join, you can thank them! We all like thank you’s and it shows that you appreciated someone supporting your causes. The value of social networking – shared philanthropy and hope of making the world a better place.

Other Causes features I love:

Easy to Feature the cause on your profile (on your wall, info, and boxes tabs)
When you thank or recruit someone, it can show up in yours and their news feed. From the news feed, people can click to join, view, or invite people to the cause.
Hall of Fame for top recruiters – recognition!
Media Board to share links, photos, and videos
Discussion Board and Wall to spark conversations.
Easy to Donate!
And lots more, check out http://apps.facebook.com/causes for more information and to see how you too can make an impact. Halos and Fields to Families are great examples of two small nonprofits jumping into social meda!

Educate Yourself Using RSS

Lindsey Robbins — Thu, 06 Nov 2008 17:08:00 GMT

Sometimes keeping up with the amount of information, news, and blogs on the Internet can be time-consuming, unproductive, and frustrating. I know for the longest time I had a routine down where I'd visit my list of sites every morning looking for new content. I still have no clue why I spent all that time searching for content instead of having it come to me.

Enter Google Reader into my life amidst glorious heavenly music. It might seem like I'm being a bit dramatic but I'm not. Now, in the morning (or often throughout the day), I go to Google Reader and read up on news, information, social network updates, blogs, and more all aggregated on one page. How?

Well it's easy. You just take advantage of, the ever growing in popularity, RSS.

RSS, or really simple syndication, is not new. However, I hardly ever hear people talking about RSS aggregators and what it can do for self-education. When you use RSS or atom feeds, you can collect them like links/favorites/bookmarks and add them to a website like Google Reader who collects and displays them all in one location. I also use folders on Google Reader so I can categorize types of feeds. This lets me keep friends' updates separate from Blackbaud updates, Technical Communication updates, my "Geek Feeds," and more.

Using an aggregator helps you collect all your feeds and have information come to you. The aggregator lets you know when something is new instead of having to stumble upon it yourself. I'm sure there are many excellent feed aggregators on the market; I just choose to perpetuate the Google empire.

If you're in Firefox, if a page has a feed, you'll see an icon like the one in this post in the website address field. When you click on it, it helps you "subscribe" to a website. On other sites, they will display that logo, something similar, or even a link to the RSS feeds. ***Hint, this page has a link in the Blog Info section.*** Once you start looking on websites, I'm sure you'll see them everywhere.

Either way, using feed aggregators not only makes sense from a time perspective but it really empowers you to take advantage of the wealth of information online. Because you can organize your feeds, you can start handling more feeds, discover new sites, and then be able to share what you find with others.

Another reason why I love Google Reader? When I find something good, they make it easy for me to share by email with people or add it my personal website of Shared Items. And don't get me started on how easy it is to integrate these features with Facebook! I'll save that for another time.

Anyone have any really cool ways they are using RSS, feed aggregators, or Google Reader?

Don’t Overlook the Obvious with Wikis

Lindsey Robbins — Fri, 31 Oct 2008 17:02:00 GMT

Being in the business of explaining technical things, it’s easy to skip the obvious and jump to the difficult stuff. After all, since we can make educated guesses of what people will struggle with; why not jump to explaining that content? However, doing so can be a trap. Recently this happened to me in my internal team documentation efforts.

A while back, I blogged on my experiences with wikis. In addition to my outside experience, I finally figured out a way in Microsoft SharePoint Server 2007 to setup a team wiki. We have to do some manual creation of navigation but overall it meets our needs for internal team knowledge management.

When I “launched” the wiki in a brief demo to the team, it went pretty well. And for the most part people have figured out where it is. However, time passed and I forgot one key thing. People needed to know how to use the wiki. It’s not that the wiki is all that difficult or complex but it’s still a process unfamiliar to people. I completely overlooked the obvious.

Now, I have a page set up with answers to the following common questions:

How do I use the wiki?
How do I add a new page?
How do I edit a page?
How do I add a picture?
How do I search for information?
How do I edit the navigation?

Sure, I may be someone who loves technology and will play with it until I figure out what’s going on but not all users are the same. I think it’s a valuable lesson for social media, technology, and software. It’s easy to assume that users can figure out the basic processes and workflows but then when you do that you create easy stumbling blocks that might discourage people from using your new tool. I’m glad I went back to do my how to guide. It’s not thorough or complete but it’s a start. Next up is a wiki page on how to blog. I really want to get my team more involved in blogging since I’ve heard what valuable things they have to say and would love for them to share it with you all too.

Have you ever overlooked something obvious in your social media or technology efforts?