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  Happy to Help - The Update Guides Get an Update In the previous release, we redesigned the update guides across all products. We wanted to be consistent in the way we presented the information so you knew from release to release where to go for information. The EE / SIS Update Guides now have two chapters... 05-12-2008 3:01 PM by Lindsey Robbins to The Book Bag Filed under: EE, SIS, Happy to Help, Education Edge, Student Information System, Documentation

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  (Liberty Bell + Cheesesteaks + Rocky) x STC = Professional Development The countdown is on… 19 days, 23 hours, and change until I’m going to professionally develop in Philly, PA. This professional development comes in the form of my first professional conference. Each year, two tech writers from our team attend the Society... 05-12-2008 12:25 PM by Lindsey Robbins to From the Doc Side Filed under: Docs, Technical Communication, Documentation, Professional Development

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  Sarah's Shortcuts: A Donor By Any Other Name It might work with roses, but if you address a donor with a name other than what he indicated as his preferred addressee/salutation, you're not likely to get the same positive response. I realize it shouldn't be that big of a deal, but when someone... 05-12-2008 3:50 PM by Sarah McBride to The User's Edge Filed under: mail, Sarah's Shortcuts, fundraising, User's Edge, records, data entry

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  Politics, Geography, and Technology The response to Cyclone Nargis in Myanmar continues to be the focus of efforts for many nonprofits. Up until this morning, Google gave main page attention to giving to UNICEF and Direct Relief International . (It was replaced with a voting contest for... 05-12-2008 8:27 AM by Steve MacLaughlin to Connections

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  My Blog Finally Has a Name! We have a winner … and my Blog will have a new official name beginning tomorrow! All of the suggestions submitted were great, but there was one that really captured the theme of my Blog. So, check back here tomorrow to see who won, and invite your friends... 05-11-2008 9:15 PM by Jim Bush to Navigating the Fundraising Universe Filed under: Jim Bush, Fundraising, Nonprofits

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  Lick the button On our team, I’m still one of the newbies. Even though I’ve been in the technical communication field for 4+ years now, 2+ at Blackbaud, I’m surrounded by seasoned veterans who have geek speak coursing through their veins. It can be intimidating. I should... 05-09-2008 4:58 PM by Lindsey Robbins to From the Doc Side Filed under: Docs, Documentation, suggestion, editing

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  Welcome! Welcome to the Products Documentation Team Blog! We are very excited for the opportunity to connect with you in this new way. After all, everything we do is about you ! Our Documentation team is part of the Product Development department at Blackbaud... 05-09-2008 4:27 PM by Lindsey Robbins to From the Doc Side Filed under: Docs, Technical Communication, Technical Writers, Documentation, user assistance content

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  Blogging in Patron Edge Online Does your organization have a blog or XML feed to get out news or other information? Why not display your most recent two or three posts inside Patron Edge Online? It will help boost readership of your blog and potentially increase your number of patrons... 05-09-2008 4:02 PM by Nicholai Burton to The Spotlight Filed under: PEO, Web Design, Patron Edge Online

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  Student Billing State-of-Mind: Top Questions Hey blog readers! Each month we keep track of the top questions you ask. Since this information is helpful to us, I thought it would be helpful to you guys too. With that being said, I am going to start listing the top 7 questions, I had to be different... 05-09-2008 9:27 AM by Jennifer Maroney to The Book Bag Filed under: Student Billing, Student Billing State-of-Mind, FAQs

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  Payroll Post Notes: Top Questions Hey payroll blog readers! I didn't want you guys to be left out of the top questions asked, so I am going to start listing the top 7 Payroll questions for the last two months with a link to the Knowledgebase solution. Unlike The Ledger Lowdown top... 05-08-2008 2:58 PM by Jennifer Maroney to The Ledger Filed under: Payroll, Payroll Post Notes, FAQS

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  The Ledger Lowdown: Top Questions Hey blog readers! Each month we keep track of the top questions you ask. Since this information is helpful to us, I thought it would be helpful to you guys too. With that being said, I am going to start listing the top 7 questions, I had to be unique... 05-08-2008 2:07 PM by Jennifer Maroney to The Ledger Filed under: FE, Financial Edge, The Ledger Lowdown, FAQS

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  Eating Our Own Cooking Yesterday Blackbaud re-launched the labs.blackbaud.com website and it's built entirely on Blackbaud NetCommunity . Michael Andrews prefers to call it "drinking our own champagne," but I think you get the point. There are a lot of new things... 05-08-2008 10:00 AM by Steve MacLaughlin to Connections Filed under: Blackbaud NetCommunity, API

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